Help for Landlords

Payments

When do I get paid my rent?

Wonder how the payment schedule is set and when the rent will be sent to you? Use this article to understand all the details!

How much is the commission that Flatio charges for its services?

In this article, you can find out what commission Flatio charges for their services, when the fee varies, and how it's paid.

Where can I find an invoice for the commission fees?

Need invoices for the commission fee we have deducted from the rental payments? See where you can find all of them in one place!

Can tenants pay in cash?

Curious about the possibility of direct cash payments? Below, you can learn in what cases we allow this and how it all works.

Daniela from helpdesk

Don't forget to sign the handover protocol when handing over the apartment — it's the basis for our Damage Coverage Guarantee.

The tenant didn't pay me on time. What should I do?

Even though these situations are very rare, this article will explain the basics of our precautions for when a tenant is late with paying the…

How do I add a new bank account and what should I do if it is declined?

Not sure how to correctly add a new bank account where we should send you the rent, or how to deal with a rejected one? Here we explain it all…

I added my bank account, but I don't get any rentals from leases. What should I do?

It's all about your profile settings! Learn how to solve this issue and as soon as it's fixed, the payment will finally go through.

Can Flatio send my rentals to different bank accounts?

Use this article to fully understand how you should set up your profile so you always receive the payments where you want them!

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