Flatio - Monthly rentals with a human touch

Abdalla E. Tenant

The service was good, just if I could pay directly in the app without the extra money that would be cool

20.11.2023 • Brno

James B. Tenant

Communication is stilted and not complete. With so many apartments that are being reviewed it would be helpful to have complete answers, not anything abbreviated that adds to confusion.

07.11.2023 • Barcelona

Geethashree J. Tenant

Response time and clarity. Chasing for a response is not a good feeling a user would want. I still reserved the place with you because I like the property and do not want to miss out on it. But that said, your service with it will add value.

07.11.2023 • Porto

Luis D. Tenant

No payment via Mastercard

06.11.2023 • Prague

Alessia D. Tenant

It's not that I am dissatisfied. It's just that it is my first experience here and I have not really exploited the platform yet. I will be able to give better feedback, and hopefully for all of us a better rating, after moving in and experiencing the real service. I am just cautious for now.

17.07.2023 • Las Palmas de Gran Canaria

Berti D. Landlord

1. Decrease the 15% service charge imposed on rates to tenants. With the 9% commission together, it's the industry's highest 2. Don't block the property calendar in case of a new reservation request until the Tenant hasn't paid. In many cases they don't finish the reservation and our calendar was blocked for 24 hours without any refund

02.11.2023 • Budapest

Conor O. Tenant

Flatio should take more care to check out or examine an apartment that is listed on their site. The previous apartment I rented was filthy. Photos alone don’t tell the real story. Also, you charge for days not nights. I rented two places back to back and it resulted in my having to pay for another night to bridge between the two rentals. I found that to be very unsatisfactory

01.11.2023 • Palafrugell

Jon S. Landlord

Reduce or eliminate the commission charged to the landlord. We are providing you with the product, therefore without us you wouldnt have a business. Charge the commission only to the tenant

01.11.2023 • Lagos

Otakar Z. Tenant

This is the only experience I have with Flatio. The compensation for the problems was not adequate. The offered me some voucher for the furture accomodation, but they know that I will not use it anyway.

27.10.2023 • Prague

Abbas M. Tenant

Airbnb refunds all the payments, but you don't or give as vouchers!

27.10.2023 • Santo António dos Cavaleiros

Mariia K. Tenant

Поддержка работает хорошо, но ждать сутки в критических ситуациях для ответа - очень долго, особенно, если арендодатель просто не выходит на связь или заселяет не туда, а вы все оплатили заранее еще и внесли депозит.

09.10.2023 • Salou

John P. Tenant

I don't understand how it works! I am hoping that the owner now gets in touch with me!

26.10.2023 • Lisbon

Alex G. Tenant

It's hard to give a rating before I am even able to book an apartment.

22.08.2023 • Lisbon

Tobias F. Tenant

the site is a bit slow

22.10.2023 • Valencia

John K. Tenant

Insgesamt zu kompliziert, ein langer sehr juristisch anmutender Vertrag, die vollen Kosten sind zu Beginn nicht transparent, erst im letzten Moment des Buchungsvorgangs, die Reinigung des Apartments war nicht inkludiert, was für Feriengäste ein "Must" ist... das geht über andere Plattformen leichter...

18.10.2023 • Cascais

Bori H. Tenant

Not pleased at all, the landlord just kept promising things, flatio offered a discount voucher. I would need a refund and much better promises (like finding me another place if my current one is not good enough) to change my mind dabout the company.

24.09.2023 • Budapest

Andrew P. Landlord

I’d like to get confirmation of payment as soon as reservation made. Inbound emails don’t result in bookings. Not enough certainty month to month to make this better than full time renting

16.10.2023 • Prague

Terry G. Tenant

We haven’t booked anything yet

16.10.2023 • Funchal

Michał P. Tenant

Too pricey

15.10.2023 • Prague

Peter H. Tenant

Neni moznost napsat primo majiteli bez rezervace.

15.10.2023 • Prague

Saul S. Tenant

The fact you charge in two times when booking for a month is very annoying (30 days first and then one day)

13.10.2023 • Charneca de Caparica

daniela t. Landlord

Slow to respond and do not screen the potential tenants for bad behaviour. Down a legal black hole on getting damaged compensated. What is this thing about printing documents for tenants when they check-in or check-out as a measure of what responsibility you have?!

02.10.2023 • Prague

Evan B. Tenant

I would say the service worked well, however it is overpriced. Paying roughly 400 Euros for a contract and discovery of buyer and seller is not a good deal.

05.09.2023 • Funchal

Evan B. Tenant

I have not fully used the service yet so I am not in a position to provide a good review.

27.06.2023 • Funchal

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