Flatio - Monthly rentals with a human touch

Camille Q. Tenant

Everything could have been done better. I have used Airbnb for over ten years; this was my first and last time using Flatio. You don't actually get any support from the company, despite paying an insane fee, and I felt helpless in what was one of the worst months of my life. Never again.

28.12.2022 • Prague

Ghanim M. Tenant

I would not recommend Flatio to friends because even though the people who rented out the apartment lied to us about how secure the apartment is. Flatio sided with the landlord and refused to force them to give us a full refund. Airbnb puts the tenant above the landlord.

24.12.2022 • Lagos

Mike F. Tenant

I won't be using Flatio again after this experience. My advice: 1. Employ customer support staff who actually care 2. Don't pay landlords upfront as you have no power to look after your paying customers 3. Check with landlords if they will be staying in the property now and again – make sure this is noted on the listing 4. Check if children and dogs will be present at the property and make sure this is shown in the listing if they will be there, even once in a while 5. If the above points are lied about, let the customer leave early with a refund (only possible if the landlords aren't paid on move-in) I really feel the above are basics requirement when finding a long-term home, which is your business model.

27.10.2022 • Lagos

Abel L. Landlord

Nothing, you give zero support when guest damage the properties.

18.11.2022 • Funchal

Abel L. Landlord

Nothing, you give zero support when clients damage the properties

18.11.2022 • Funchal

Abel L. Landlord

To nobody, you don’t give the help bedded when a tenant wreaks the property or are able to listen to anything that we have to say.

18.11.2022 • Funchal

Charles J. Tenant

forcing users to fill out surveys

30.08.2022 • Barcelona

Chiara D. Tenant

I'm waiting for an answer to my last email regarding the situation in the flat I rented as the landlady didn't take responsibility. I would like to know what is your position about that and how you intend to proceed. I wrote to Flatio immediately as I realised the nature of the problem I encountered, the response was fast but the support and compensation I received is not adequate. I understand that this situation might be difficult to assess but you allowed me to rent a place that wasn't safe to live in. I received an answer to my email and Flatio position is that you will not doing anything about it. And the next person who will rent the flat I stayed in will have the same problem I encountered as the landlady denied that there's a problem in the flat.

17.10.2022 • Lisbon

Anastasiya D. Tenant

there is not a contact

28.10.2022 • Prague

ANGELA S. Landlord

No responde ante los problemas, voy a dar mi apartamento de baja

25.10.2022 • Alicante

Alazne G. Tenant

Los fees carísimos, desorbitado

14.10.2022 • Prague

Marwa A. Tenant

I am displeased because after I have sent flatio pics of the conversation between me and the landlord, still I didn't get a reefund for the stay and even paid for days which I didn't stay.

16.09.2022 • Prague

Yevhen I. Tenant

well, the reservation process is cumbersome... I wanted to check with the host if they can put a dishwasher, but I had to make a reservation request for some reason

05.09.2022 • Vila Nova de Gaia

Raquel V. Landlord

I didn't receive yet my payment

01.08.2022 • Caxias

Tamas G. Tenant

Customer service could be better. It seems like Flatio just focusing on making profit and dont seem to care much about the right of the tenants. The ignore if you complain and come up with ridicolous excuses why you cant move out. Terrible company!

11.07.2022 • Vienna

Chema C. Landlord

Vuestra rápida respuesta es algo favorable. El que no tengamos el contrato firmado inmediatamente no tanto La intermediación con el inquilino, en este caso por suciedad excesiva muy deficiente.

07.07.2022 • Alicante

Chen M. Tenant

No ability to contact the landlord before booking? feature severely needed

04.07.2022 • Prague

Michele S. Tenant

The website is confusing and the UI is terrible. Finding any sort of mundane information, such as the address of a flat, is impossible. I had to resort to messaging the landlord for basically everything. I also had the feeling the service is geared towards long term letting agreements rather than short stays. I don't think I'll be using this again. At least there are some good prices, but overall a bad website experience.

09.07.2022 • Lisbon

Dana H. Landlord

Po změnách v přístupu k majitelům již nemohu Flatio doporučovat.

06.06.2022 • Prague

Jeffrey S. Tenant

Faltio NEVER looks after the tennent. Trust us, we found out the hard way. We were evicted by landlord 6 days into a 12 month contract with no support at all by Flatio. Any doubts? We kept all the documentation. A horrible first time and last.

01.06.2022 • Lisbon

Jana M. Tenant

Ignorance k nasemu problemu, triky ve vasich podminkach... Plus nemoznost se s vami spojit v dobe nastehovani, coz mela byt emergency linka. Uz nikdy Vic vasi agenturu.

29.04.2022 • Prague

Luboě M. Tenant

Protože hodnocení nejde přeskočit.

18.05.2022 • Prague

Frank C. Landlord

Unfortunately you do not have any customer or solution oriented service, so you need to improve in many areas.

11.05.2022 • Vienna

Szilvi O. Landlord

Nagyon nehézkes a kommunikáció, általában nem kapok használható választ probléma esetén! Mintha nem is értenék a kérdést!

06.05.2022 • Budapest

Read all reviews of Flatio from tenants and landlords or make your own experience. It's safe and easy.