Flatio - Monthly rentals with a human touch

Vanessa B. Tenant

Flatio couldn't use the fee we paid to find a solution, either a different house within Lisbon center or a hotel, which was not helpful. Also, they didn't tell us (we had to do the research) that the insurance covers extermination, so if on the first day, we complained about it someone had told us straight away to do the extermination and we'd receive money back, we would've solved the issue straight away and not go through the mental stress and constant state of fear of the house at night or fear of cooking in our own home. Their customer service was in continuous communication but they repeatedly said they had to speak with their manager, which was frustrating. I think that, if the house you find on Flatio doesn't have the issues we had, it's a great platform - but that's always going to be a gamble. Flatio should do a better job hand-picking their houses.

03.06.2024 • Λισαβόνα

Bryan B. Tenant

Expensive, really high fees, would rather do Airbnb if paying this much extra.

03.06.2024 • Φουντσάλ

Bryan B. Tenant

Not easy

28.04.2024 • Φουντσάλ

Nicolai C. Tenant

Flatio has a great support team, but the interface could be more intuitive and could have more features to decrease the load on the support team

31.05.2024 • Ματοσίνιος

Claudia W. Tenant

The Flatio site is pretty good overall, but there was a problem sending in my reservation request. Suddenly, my email address disappeared from the entered data and the request wasn't going through. Ultimately, it worked.

02.06.2024 • Πράγα

Daniela & David D. Landlord

A falta de clareza no que toca aos procedimentos burocráticos.

30.05.2024 • Χάρνεκα ντε Καπαρίκα

Dmitrii B. Tenant

The site is very unstable, each operation has to be repeated several times.

30.05.2024 • Πόρτο

Jacek N. Tenant

Flatio agent demonstrated total incompetence. The FLATIO agent doesn't have required qualifications to manage the rental contracts. The agents do not understand the terms of the execution of legal contracts, afterc the contract was executed. I signed the contract and paid in full for the rental as requested, than the FLATIO agents made claims that I have not paid in full. Once the contract is executed for the terms presented in the contract, such contract became binding contract. Legaly the contract in compliance with contract law can not be altered unless there are major changes to the contract. I have not extended my stay, while FLATIO wanted me to pay more for contracted rental. That is an undisputed violation of contract law.

05.06.2024 • Σπλιτ

Helder Roberto F. Tenant

Initially we were hoping to have a wonderful experience with Flat.io and tell our friends about it. We still will do so but now with caution. They are new and still have some kinks to iron out. I think they should follow other platforms with experience and hold the payments until the travel is completed as this protects the customer and holds the owners/renters accountable for their actions. I bet Domingos would have replied to Flat.io investigators quickly if they were holding his funds.

26.05.2024 • Σάο Μπαρτολομέου ντε Μεσίνες

Pavel P. Tenant

Nespokojen? Já vás používám poprvé, tak ještě nevím! :-)

05.11.2023 • Πράγα

Dalibor Z. Tenant

zatim nemam skušenost.

17.05.2024 • Μπρνο

Ivan R. Tenant

Website continuously logs me out. Many times the price for the apartment changes drastically. It looked like a bug when I opened it; it said 29,000 CZK per 30 days, and after a page refresh, it said 50,000 CZK. The currency changed on its own frequently. Date selection loads endlessly. I filled in my info, but it did not save, so I had to re-enter the text again... Quite a bad website experience.

17.05.2024 • Πράγα

Yana L. Landlord

Taxas muito elevadas

14.05.2024 • Φουντσάλ

Kaitlin Z. Tenant

SO far so good!

14.05.2024 • Κοΐμπρα

Bernardo B. Landlord

Eu ainda estou um pouco em choque como que um cliente é expulso da minha casa por violação de contrato tem o direito de fazer uma review ?? Só para queimar o nome do senhorio não tem o porque de o fazer ou então tem que dar a oportunidade de o senhorio poder responder ás avaliações

13.05.2024 • Λάγος

Elidérico Artur M. Tenant

Rapidez

11.05.2024 • Μπρνο

Valentina C. Tenant

I just sent one message. have not tried it yet, so, can not say

06.05.2024 • Λισαβόνα

Michael G. Tenant

I don't like committing myself to a property without an opportunity to inspect it personally first.

06.05.2024 • Πράγα

Joana M. Landlord

Eliminar o papel para check in e check out. Podem ter no sistema/site da flatio um separador com perguntas ou itens a verificar aquando da chegada dos hóspedes e à saída

01.05.2024 • Λισαβόνα

Dana P. Tenant

Bohužel zatím nemám zkušenost, kterou bych mohla doporučit, pouze jsem zaslala žádost.

26.04.2024 • Πράγα

Jiří T. Landlord

Ubytovávat jednu osobu je ve všech ohledech jiné, než ubytovávat více osob, doposud v tomto ohledu (nepochopitelně) spinká, cenové variace nejsou k dispozici :-)

24.04.2024 • Πράγα

Dominik S. Tenant

The service fee is too high

23.04.2024 • Βουδαπέστη

Claudia F. Tenant

to many steps ...and forms to fill out...it is easier to just book the place without having to request it also renters change the prices it should not be allow it is misleading the price in the website should be what it is not change after we Request a reservation

17.04.2024 • Φουντσάλ

Yarminiah R. Tenant

less of a service fee and better contract adjustment software

10.04.2024 • Λισαβόνα

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